FAQs

1. How long does shipping take?

Orders are processed within 1–3 business days. Delivery usually takes:

  • USA: 5–10 business days
  • International: 7–15 business days

2. Do you offer free shipping?

We occasionally offer free shipping promotions. Otherwise, shipping costs are calculated at checkout.


3. Can I track my order?

Yes! Once your order is shipped, you’ll receive a tracking number via email to monitor your delivery.


4. What is your return policy?

We accept returns within 30 days of delivery. Items must be unused and in original packaging. Please check our Return & Refund Policy for full details.


5. What if my item arrives damaged?

If your item is damaged or defective, contact us within 7 days with photos. We’ll arrange a replacement or refund.


6. Can I cancel my order?

Orders can be canceled within 24 hours of placing them. After that, the order may already be processed or shipped.


7. Do you ship internationally?

Yes, we ship to most countries worldwide. Shipping times may vary depending on your location.


8. What payment methods do you accept?

We accept major payment methods such as credit/debit cards and secure online payments.


9. How can I contact you?

You can reach us anytime:

📧 Email: tioregairu@gmail.com
📍 Address: 408 S 9th St, Thermopolis, Wyoming 82443, United States


10. Is my personal information safe?

Yes, we take your privacy seriously and use secure systems to protect your data.